Returns & Exchanges
At Choosing Keeping, we take pride in the quality of our stationery and home goods, but we understand that sometimes an item may not meet your expectations. We offer a 14-day return window for unused, unopened items in their original packaging to ensure your complete satisfaction.
Initiate Your Request
Contact our customer service team via email within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original protective wrapping to prevent damage during transit, ensuring all tags and labels remain intact.
Ship the Item
Affix the provided return label or address the package to our London studio, and send it via a tracked courier service for secure delivery.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing